Privacy Policy

Road Home LLC d/b/a Road Home Exteriors
Effective date: September 1, 2026

1. Introduction

Road Home LLC, doing business as Road Home Exteriors (“Road Home Exteriors,” “we,” “us,” or “our”), respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit roadhomeexteriors.com, request an appointment or estimate, communicate with us, receive our marketing communications, or use our exterior remodeling services.

This policy applies to information collected through our website and through related communications and business activities. It does not apply to third-party websites or services that maintain their own privacy policies.

2. Personal Information We Collect

The personal information we collect depends on how you interact with us. It may include:

• Contact information, including your name, email address, telephone number, mailing address, and property or project address.
• Inquiry and scheduling information, including the service you request, project details, preferred appointment date or time, and communications with our team.
• Project and customer records, including photographs or videos of a property or project, measurements, inspection notes, estimates, contracts, invoices, payment status, product selections, warranty information, and product-registration information.
• Insurance and financing information you provide in connection with a claim, financing request, or project. Financing providers and payment providers may collect additional information directly under their own privacy policies.
• Marketing and communication preferences, including email subscription status, text-message consent, and opt-out requests.
• Website and advertising information, including IP address, browser and device information, pages viewed, referring website, approximate location derived from an IP address, interactions with advertisements, and similar usage information collected through cookies, pixels, tags, and related technologies.

Please do not send sensitive personal information that we have not requested. We do not collect scholarship applications through our website.

3. How We Collect Information

We may collect personal information:

• Directly from you when you complete a WordPress or Elementor form, schedule through Zoho Bookings, sign a contract, request an estimate, make a payment, subscribe to communications, or communicate with us by telephone, email, or text message.
• Automatically when you use our website, including through Google Analytics, Google Ads, Meta advertising technologies, cookies, pixels, and similar tools.
• From service providers and business partners that assist with scheduling, customer relationship management, accounting, payments, advertising, website operation, insurance matters, financing, warranties, or project administration.

4. How We Use Personal Information

We may use personal information to:

• Respond to inquiries and provide estimates, inspections, appointments, and exterior remodeling services.
• Schedule and manage projects, communicate project updates, prepare contracts and invoices, process payments, and maintain warranty and product records.
• Assist with insurance claims or financing when requested by the customer.
• Send appointment confirmations, service-related messages, automated follow-up communications, newsletters, promotions, and other marketing communications consistent with your choices and applicable law.
• Operate, maintain, secure, analyze, and improve our website, advertising, services, and customer experience.
• Measure advertising performance, understand how visitors find and use our website, and show advertising that may be more relevant to visitors.
• Protect our rights, prevent fraud or misuse, comply with legal requirements, and resolve disputes.

5. Cookies, Analytics, and Advertising

Our website may use cookies, pixels, tags, and similar technologies. These tools help the website function, remember preferences, measure traffic and advertising performance, and support advertising. We use services that may include Google Analytics, Google Ads, and Meta advertising technologies. These providers may collect or receive information about your browser, device, website activity, and advertising interactions and may process that information under their own privacy policies.

You can control cookies through your browser settings and may use the advertising preference and opt-out tools offered by Google, Meta, and industry organizations. Disabling cookies may affect some website features. Where required by applicable law, we will honor legally recognized browser-based opt-out signals.

6. How We Disclose Personal Information

We do not provide customer lists to third parties for their own marketing. We may disclose personal information as reasonably necessary to the following categories of recipients:

• Service providers that support website hosting, forms, scheduling, customer relationship management, email delivery, text messaging, advertising, analytics, accounting, payments, data storage, security, and other business operations. These may include Zoho Bookings, Zoho CRM, Zoho Campaigns, Zoho Books, Google, Meta, WordPress, Elementor, and related providers.
• Contractors, suppliers, manufacturers, inspectors, and other parties involved in estimating, planning, performing, documenting, registering, or warranting a project.
• Insurance carriers, adjusters, financing providers, payment providers, and professional advisers when relevant to a requested service or transaction.
• Government agencies, courts, law enforcement, or other parties when disclosure is required by law or reasonably necessary to protect rights, safety, property, or the integrity of our services.
• A buyer, successor, or other relevant party in connection with a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction.

Some advertising and analytics disclosures may be treated as a “sale,” “sharing,” or use for targeted advertising under certain state privacy laws, even when no money is exchanged. Where applicable, you may contact us to request that we stop such processing, and we will honor legally recognized opt-out signals as required by law.

7. Email and Text Communications

We may send service-related emails and text messages, including appointment confirmations, scheduling messages, project updates, and responses to inquiries. If you have provided the required consent, we may also send newsletters, promotions, and automated marketing or follow-up messages.

You may unsubscribe from marketing emails by using the unsubscribe link in the message. You may opt out of marketing text messages by replying STOP. You may request assistance with text messages by replying HELP or contacting us. Message frequency may vary, and message and data rates may apply. Consent to receive marketing text messages is not a condition of purchasing goods or services. Opting out of marketing messages does not prevent us from sending non-marketing communications related to an active appointment, transaction, or project when permitted by law.

8. Payments and Financing

We use Zoho Books and may use associated payment providers to prepare invoices, record transactions, and facilitate payments. Payment providers may collect payment-card, bank-account, identity, or transaction information directly. Road Home Exteriors does not intend to store complete payment-card information on its website. The handling of information collected directly by a payment or financing provider is governed by that provider’s privacy policy and terms.

If you request financing, information submitted to a financing provider may be collected and processed directly by that provider. Review the provider’s disclosures before submitting an application.

9. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including responding to inquiries, providing services, maintaining project and warranty records, administering contracts and payments, complying with legal and accounting obligations, resolving disputes, and protecting our rights. Retention periods vary based on the type of information, the status of the customer relationship, legal requirements, and legitimate business needs. We may retain limited information after an opt-out request to document and honor that request.

10. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. If you believe your interaction with us is no longer secure, please contact us promptly.

11. Your Choices and Privacy Requests

You may contact us to request that we access, correct, or delete personal information associated with you, or to opt out of marketing communications or certain advertising-related uses. Send requests to contact@roadhomeexteriors.com. Please describe your request and provide enough information for us to identify the relevant records.

We may take reasonable steps to verify your identity before fulfilling a request. We may retain or decline to delete information when reasonably necessary to complete a transaction, provide requested services, maintain warranty or contractual records, comply with law, establish or defend legal claims, prevent fraud, protect security, or for another lawful exception. We will respond within the period required by applicable law.

Residents of states with applicable privacy laws may have additional rights, which can include confirming whether we process their personal information; accessing, correcting, deleting, or obtaining a portable copy of it; and opting out of a sale, targeted advertising, or certain profiling. We will not unlawfully discriminate against you for exercising an applicable privacy right. If applicable law provides a right to appeal our response, you may submit an appeal using the same email address and write “Privacy Appeal” in the subject line.

12. Children’s Privacy

Our website and services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided personal information to us, please contact us so that we can take appropriate action.

13. Third-Party Websites and Services

Our website or communications may contain links to, or features provided by, third-party websites and services. We do not control the privacy or security practices of those third parties. We encourage you to review their privacy policies before providing personal information.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, services, or legal obligations. The revised policy will be posted on this page with an updated effective date. If a change is material, we may provide additional notice when required by law.

15. Contact Us

If you have questions about this Privacy Policy or want to submit a privacy request, contact:

Road Home LLC d/b/a Road Home Exteriors

3830 N. High Street
Denver, CO 80205
Email: contact@roadhomeexteriors.com